Returns & Exchanges
At Biona Organic, we are committed to providing the highest quality organic produce; if your order does not meet your expectations, you can return items within 14 days of delivery. Please note that due to health and safety regulations, we can only accept returns on unopened, non-perishable goods in their original packaging.
Contact Support
Email our customer care team with your order number and details of the items you wish to return to receive a Return Authorization code.
Secure Packaging
Carefully pack your unopened organic products in their original shipping box to ensure they are protected from damage during transit.
Ship Your Return
Affix the provided return label to your parcel and drop it off at your nearest authorized courier point; keep your tracking receipt for reference.
Refund Processing
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing